Privacy Policy
1. Introduction
Welcome to Mystic Mentoring. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our website (mystic-mentoring.com), virtual events, and coaching sessions. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect various types of information to provide and improve our services, including:
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Personal Identification Information: Name, email address, phone number is stored however and payment information is not.
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Payment Information: Card details and transaction history (processed through Peach Payments or PayPal).
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Usage Data: Information about how you use our website and services, including IP addresses, browser types, and access times.
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Event Participation Data: Materials and recordings related to virtual events and workshops.
3. How We Use Your Information
We use your information for the following purposes:
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To Provide and Improve Services: To deliver coaching sessions, virtual events, and other services, and to enhance your experience with our offerings.
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To Process Payments: To handle transactions and process payments securely through Peach Payments and PayPal.
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To Communicate with You: To send updates, respond to inquiries, and provide customer support.
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To Maintain and Secure Our Website: To monitor usage and improve website functionality and security.
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To Comply with Legal Obligations: To fulfill legal requirements and respond to legal requests.
4. Payment Processing
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Peach Payments: All payment transactions are processed through Peach Payments. We do not store sensitive cardholder data on our servers. Peach Payments uses PCI DSS Level 1 compliant systems to ensure secure transactions.
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PayPal: Payments can also be processed via PayPal. PayPal complies with PCI DSS Level 1 standards, and we do not store payment details on our servers. All sensitive information is handled directly by PayPal.
5. Data Protection and Security
We are committed to protecting your personal information. We use industry-standard security measures, including encryption and secure servers, to safeguard your data. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations and resolving disputes. Data related to transactions may be kept for a period required by law.
7. Third-Party Services
We may use third-party services, for streaming such as Tiktok - Peach Payments and PayPal, to process payments and other functions. These third parties have their own privacy policies and practices. We are not responsible for their practices, and you should review their policies to understand how they handle your information.
8. Your Rights and Choices
You have the following rights regarding your personal information:
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Access and Correction: You can request access to and correction of your personal information.
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Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.
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Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the communications.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Email: mystic.mentor@yahoo.com
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Address: 100 East Avenue, Johannesburg, South Africa
This Privacy Policy provides a clear overview of how Mystic Mentoring handles personal data and should align with your use of payment processors and other services. Make sure to review it periodically and update it as needed to reflect any changes in your practices or legal requirements.